FUTURE TECHNOLOGY
Delfia helps Zoop extract maximum value from Datadog observability platform
Zoop , a leading fintech for embedded financial services in Brazil , has enjoyed enhanced productivity since it replaced 10 monitoring tools with Datadog .
Delfia , curator of digital journeys and technology consulting firm , has announced the results achieved by Zoop , a leading fintech in technology for embedded financial services in Brazil , with the use of the Datadog observability solution .
The Zoop payment platform processes transactions from credit cards , POS machines and mobile phones . With cloud
We have achieved the so-called ‘ full resolution time ’, identifying the root of problems in both applications and infrastructure – this allows us to make quick adjustments . servers , Zoop needed to speed up customer registration , issue a white label credit card and check information at the Central Bank .
The system tracks the transaction and sends the data to Zoop ’ s platform , which returns the payment authorization in a timely manner so as not to impact the customer . This flow requires agile processes for the completion of the online transaction .
Zoop faced a high cost of licensing and operating 10 monitoring tools . To further elevate the quality of service delivered to the market , Zoop replaced the 10 monitoring solutions with the Datadog platform implemented in the company with the support of Delfia curators .
Among the results obtained with this advance is the reduction in the approval time of payment transactions , the decrease in denial of services due to lack of information and the increase in the Service Level Agreement ( SLA ) delivered by Zoop to its customers .
“ We have achieved the so-called ‘ full resolution time ’, identifying the root of problems in both applications and
24 www . intelligenttechchannels . com / latam