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The solution manages more than 60 diverse systems and platforms and helps the company ’ s IT team respond more quickly to real-time IT events , leading to a 50 % reduction in IT incidents .

Mutua Madrileña services range from automobile , home , health and life insurance , to savings and investments . It is the leader in general insurance ( Non-Life ) in Spain , its main market , with an international presence in Chile and Colombia . As a result of its significant growth and diversification of activities in recent decades , Mutua Madrileña has expanded from having 28 platforms to more than 60 .

Managing these complex IT environments became time-consuming – from design and deployment , to monitoring and audits , to downtime and security vulnerabilities . Without central visibility of the IT estate , it took up to two hours to identify the root cause of basic incidents . As a result , the Middleware team began looking for a solution to improve efficiency , user satisfaction and reduce management and operations costs .

Mutua Madrileña ’ s Middleware team decided to embed automation into every project on its roadmap , analysing where it could improve existing manual processes for a standardised approach . For this expansive automation approach , Mutua Madrileña selected Ansible Automation Platform to help fuel a consistent approach to automation everywhere in the organisation .

Additionally , to get better visibility across its varied environments , the IT team also upgraded from basic monitoring to intelligent observability with Dynatrace . This helped the team to proactively identify unusual patterns and issues in their environment before triggering Event-Driven Ansible to resolve the incident . Event- Driven Ansible enables Mutua Madrileña to respond quickly to real-time events , making operations more agile and efficient . Intelligent observability combined with event-driven automation have improved resolution times and reduced downtime for the Middleware team , who also now gains deeper insights into where to focus for continuous improvement .

Following these results , Mutua Madrileña is now evaluating how to maximise the potential of automation , embedding it into all the company ’ s systems and launching new services with automation and observability as standard . While this project started as a Middleware team using

automation to solve a specific need , the IT organization has evaluated many processes that could benefit from it , including a selfservice catalog to allow other departments to operate platforms in a controlled and audited way . Mutua Madrileña is also launching an initiative to expand its observability and self-healing methodology so other departments and platforms can also benefit from the experience of the Middleware team .

Marta Ceciliano , Head of Middleware , Automation and Observability , Mutua Madrileña , said : “ Choosing Red Hat Ansible Automation Platform was one of the best decisions we ’ ve ever made , and we ’ d make the same choice again . By adding an automation stage early in the platform development lifecycle , we ’ ve significantly improved velocity , execution times and sped up cross-team collaboration to perform tasks . We also want automation to be mandatory for all new projects , including making it an integral part of older platforms . Having Red Hat by our side gives us the confidence and peace of mind that we are on the right path .” •

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