INTELLIGENT MOBILE TECHNOLOGY

This four-year project supports Claro ’ s customer-centric strategy by redesigning the SOC around real-time network monitoring of fixed and mobile services supported by its networks to ensure availability , performance and capacity .

Based on VIAVI NITRO AIOps and TCS ’ s 4.0 business model , the solution enables early detection and prevention of service issues for the telecommunication company ’ s customers .

“ We are very pleased to partner with VIAVI and TCS to develop our SOC that allows us to count on monitoring , managing and improving the delivery of services and ensure their quality ,” said Nestor Bergero , Chief Technology Officer of Claro Colombia . “ Our multidisciplinary team of 800 specialists , engineers and technicians will leverage this AI-based solution to process vast sources of information and carry out predictive , preventive and corrective actions to improve the user experience .”

The solution will model the complete route of Claro ’ s extensive services from its SOC in Ortezal , which guarantees the operation of base stations , HFC nodes , FTTH trunks , digital and fiber optic centers deployed throughout Colombia by the company , supporting aggregation and backbone levels ( core and Edge ).

The SOC will rely on NITRO AIOps AI / ML capabilities that can manage multivendor , multi-technology , multi-domain network data on a ‘ single pane of glass ’, providing an end-to-end view of mobile and fixed network services . TCS will bring its 4.0 business model to streamline the design , engineering , implementation and operations across networks , services , OSS and platforms .

From the onset , the project brings direct and immediate benefits to Claro and its subscribers by implementing new AI / ML solutions and techniques that will transform and improve the monitoring , visualization and proactive troubleshooting of the endto-end performance of services , with a focus on optimizing the experience of voice and data customers on Claro Colombia ’ s mobile network .

“ Through this alliance , TCS demonstrates its leadership in the telecommunications sector by offering innovative solutions , such as the implementation of AI and the 4.0 business model , that align with the business needs of Claro , a key telecommunications provider in the region ,” said Marcelo Wurmann , CEO LATAM , TCS .

“ We look forward to being a part of this transformative project and bringing our long history of successful implementation of cutting-edge solutions that accelerate our partners ’ Digital Transformation .”

Today ’ s NOC environment faces unique challenges as networks become increasingly larger and more complex , and customers demand quicker and more reliable connectivity . The VIAVI and TCS solution addresses challenges such as vendor / domain-dependent siloed networks systems , lack of end-to-end and real-time visibility , as well as increases in Mean Time to Repair ( MTTR ). Because the solution facilitates the early detection of service failures and their exact location , it will deliver significant improvements to users ’ fixed / mobile Internet , television and fixed / mobile telephone services .

“ The value of a SOC lies in its ability to keep services running smoothly , secure from threats and optimized for performance . Our partnership with TCS provides end-to-end visibility that helps Claro ’ s SOC deliver a better customer experience ,” said Eddy Bueno , Vice President , Latin America , VIAVI . “ By enabling real-time visibility , predictive maintenance and rapid resolution capabilities , VIAVI NITRO AIOps helps Claro successfully execute its innovative initiatives .” •

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