LATAM
INDUSTRY VIEW
WHAT SHOULD THE ROLE OF ROBOTICS BE TO ENHANCE OPERATIONAL EFFICIENCY ?
KEFREEN BATISTA , VICE PRESIDENT OF TECHNOLOGIES AT GLOBANT
Kefreen Batista , Vice President of Technologies at Globant , discusses how robotics can transform operations for the better .
Robotics is transforming operational efficiency in a variety of industries , paving the way for a more automated and efficient future . When we talk about this subject , it is very common for previous generations to remember Rosie , from The Jetsons , a classic animation of the twentieth century .
The character is characterized as a humanoid who did all the household chores and related to the futuristic family in the cartoon , as if he were a real human being .
Although technology is not as autonomous as it is , full of mannerisms , ideas and attitudes , some of these aspects are similar to what we live today , only in a slightly different way .
To contextualize this observation , two characteristics are highlighted to define the functions of robotics : that of reducing risks and increasing the scalability of processes . These systems help develop processes with the objective of mitigating risks of process criticality due to human error , in addition to developing activities that go beyond our capacity , with more precision and at scale . Robotics can be applied in various sectors . In the health area , for example , where automation helps a person with a chronic disease to remember to take medicine every day through a simple application or technology operating to support the doctor in decision-making during a consultation .
In manufacturing , robots automate production lines , increasing efficiency
The goal is always to generate an impact on results in the face of the complexity .
and reducing errors . While in the logistics sector , robotic systems optimize the movement of goods , ensuring faster and more accurate deliveries . Finally , in customer service , chatbots and virtual assistants provide immediate support , improving the user experience .
Within what we conceptualize as robotics , the goal is always to generate an impact on results in the face of the complexity and feasibility of the processes . With the support of AI , systems can be operated through large-scale language models , the LLM , as well as smaller and leaner models , the SLM , which are focused on deeper knowledge of each sector of a company , thus enabling the naturalness of the interaction between human and machine in problem solving .
The success of these services , however , is evaluated from the point where the user does not remember that he is using technology in operations , ensuring maximum naturalness in these processes . In addition , it is important that ethics and transparency are guaranteed , which can be defined according to agreement between the participants , and that strict policies are applied to ensure that all technological solutions respect the privacy and rights of users are adopted .
As we dive into the technological revolution , it is clear that the junction between AI and robotics is paving a path towards efficiency , safety and ethics converging in harmony . Even if this current model is not a ‘ Rosie ’, which solves problems with such a personality , we are on a positive technological path that brings effective solutions to our daily lives .
This rise still promises significant transformations , with profound impacts that optimize several sectors of the market . However , these systems must be operated with data transparency , ensuring that this progress is underpinned by trust in and respect for core human values . •
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