NEWS
iQor expands international contact center in Colombia
iQor , a managed services provider of customer engagement and technologyenabled business process outsourcing ( BPO ) solutions , has announced the expansion of its international contact center in Medellín , Colombia . The expanded center addresses the growing demand for BPO digital services .
Since iQor Colombia ’ s launch in 2022 , the increasing need for BPO support in the retail , financial and transportation industries prompted the recent addition of 22,000 square feet of office space for a total of 45,000 square feet at the site . The expansion aims to create 500 new local jobs , increasing the number of employees to over 1,000 as part of iQor ’ s commitment to supporting the local Medellín economy and community .
As Colombia ’ s second-largest city , Medellín features an integrated transportation system , state-of-the-art offices , and a highly reliable power grid for secure work-inoffice and work-at-home environments for a thriving , digitally savvy and talented bilingual workforce . The location ’ s excellent performance from Day One has helped solidify iQor as an industry leader dedicated to offering quality , innovation and customer satisfaction to its clients .
“ We are excited about the evergrowing possibilities in Colombia , and we are confident that the country ’ s unique attributes will continue to contribute to the success of our operations . Our goal is to create a positive impact by providing employment opportunities and delivering unparalleled customer experiences ,” said Senior Director of Operations and Country Lead for iQor Colombia , Fabian Garcia .
Qlik announces the acquisition of Kyndi to enhance businesses ’ AI-driven outcomes
Qlik , a leader in data integration , analytics and AI , has announced the acquisition of Kyndi , an innovative company specializing in natural language processing , research and Generative AI .
This acquisition will support a transformative approach in how organizations interpret and process unstructured data . With this acquisition , Kyndi ’ s CEO and the company ’ s top AI experts will join Qlik .
This move marks a substantial advancement in Qlik ’ s vision to provide precise and contextually rich answers to complex business questions .
The acquisition leverages the combination of Qlik Cloud ’ s structured data expertise with Kyndi ’ s pioneering unstructured data technologies , solidifying Qlik ’ s position as a market-transforming leader in how organizations utilize data .
By adopting Kyndi ’ s expertise and proprietary technology , Qlik advances in unlocking valuable insights from its customers ’ everexpanding reservoirs of unstructured data , seamlessly integrating these insights into structured data analysis . This move not only ensures the continuation of Qlik ’ s longstanding leadership in AI but also emphasizes its commitment to providing comprehensive enterprise solutions that address the critical need for in-depth analysis across all forms of data .
“ The acquisition of Kyndi ’ s assets represents a pivotal step in Qlik ’ s AI vision , supporting our ability to provide rich and reliable answers to complex business questions . The acquisition enhances our established leadership in AI , ensuring that Kyndi ’ s innovative unstructured data processing , combined with our powerful structured analytics , unlocks richer and actionable insights for our customers ,” said James Fisher , Chief Strategy Officer of Qlik .
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