NEWS
ServiceNow to acquire task mining company UltimateSuite
ServiceNow has announced it has signed an agreement to acquire task mining company UltimateSuite to enhance process mining and intelligent automation across the Now Platform .
Through this acquisition , ServiceNow continues to bolster its automation and AI capabilities to help customers identify process bottlenecks and drive stronger operational efficiencies .
This acquisition is the latest step in enhancing ServiceNow ’ s powerful intelligent automation capabilities . UltimateSuite ’ s task mining technology provides actionable insights to streamline repetitive work and identify automation opportunities , a core piece of process mining . With predictive analysis and actionable prompts , UltimateSuite provides operational intelligence that enables customers to accelerate digital business transformation and enhance employee experiences .
“ The Now Platform is the platform for digital business , and we are continually working to help customers remove guesswork and create more intuitive processes in the dayto-day flow of work ,” said Eric Schroeder , Vice President of NowX Product Management at ServiceNow .
“ Task mining is key to revealing a more accurate picture of how people work . With UltimateSuite , we are extending ServiceNow ’ s ability to help customers easily automate workflows and drive productivity .”
UltimateSuite follows acquisitions of G2K and Element AI as part of ServiceNow ’ s ongoing commitment to bringing impactful automation and AI-powered solutions to customers . ServiceNow expects to close the acquisition of UltimateSuite in Q12024 . Financial terms of the deal were not disclosed .
Defontana reveals key aspects to boost the digitalization of companies in 2024
Defontana , a leading Chilean firm in cloud-based business software , has shared recommendations that will set the course for the digitalization of companies in 2024 .
The company says it will be essential for businesses to join the Digital Transformation , to demonstrate the benefits that it brings that go beyond the modernization of tools and processes . These benefits include improving the operational efficiency of the business , significantly increasing productivity and creating superior customer experiences .
Defontana says in order to acquire these benefits , it will be key for organizations to learn to identify existing tools and digital needs to drive a significant change in administrative management , in this way it will be possible to move towards digitalization . As will following strategic steps such as setting a clear vision , training the team and taking a step-by-step approach to ensure an effective transition to digitalization .
Conversely , adopting technologies that impact business performance is essential , one of these technologies is AI , which has stood out for being an invaluable tool to address repetitive tasks .
“ We recommend SMBs start with applications that have already been designed and refined for a specific purpose . Those that integrate AI will be more competitive in a globalized world . The key is to stay up-to-date on emerging technologies and seek specialized training to make the most of these tools ,” said Rigoberto Caballero , Defontana ’ s Country Manager for Colombia and Peru .
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