CHANNELS
SonicWall , a publisher of intelligence on cyberattacks and a leader in data on verifiable ransomware , has announced the opening of its first support center for clients and channels in Latin America .
Located in San José , Costa Rica , the new hub will provide remote advice and training 24 / 7 . For the first time , in addition to English , Spanish and Portuguese will be incorporated as support languages .
The new center is the second physical one in America , following one in Ottawa , Canada . It complements the remote centers and call centers in the United States , Ireland , Romania , India , China and Japan globally in a unified integration .
Ryan Matlock , Senior Vice President and Chief of the Client Success Office at SonicWall , said : “ In a first phase , the new center will
Óscar Chávez-Arrieta , Executive Vice President of SonicWall for Latin America
The new support hub will be located in Costa Rica , offering advice in Spanish , Portuguese and English to clients and channels in Latin America and around the world . offer support and training in firewalls , and later , switches , wireless and larger firewalls will be added , as well as other solutions like Capture Client and antivirus .
“ In a first phase , we will offer what we call standard support , as the center and the staff expand , we will offer higher level support . We have been working on this for some time , in fact , we ran a pilot test last year and everything has worked quite well , we are very excited .”
Óscar Chávez-Arrieta , Executive Vice President of SonicWall for Latin America , said : “ We are very pleased with the opening of this new center , as this responds to our new strategy and growth in the region . It is something that clients and business partners had been asking us for , the availability of support in Spanish and Portuguese , and now it is a reality . This is just a sign of the importance that SNWL worldwide places on the Latin American region and marks the start of our aggressive expansion plan for the coming years .
“ The channel is essential for our business and this center is there to give them the support they need in the local language 24 / 7 . It is our project to convince the Latin American channels to become service providers using the SNWL platform to sell their own security service ; this also demonstrates our conviction to ‘ come to grow and stay ’ in Latin America , opening local legal entities and treating our collaborators and business partners with respect , inclusion and equity .” •
SONICWALL OPENS FIRST SUPPORT CENTER IN LATIN AMERICA
INTELLIGENT TECH CHANNELS LATAM 23