NEWS
Meridian Integration and El Paso Electric complete implementation of Oracle Energy and Water Customer Cloud Service
El Paso Electric ( EPE ), in collaboration with Meridian Integration , has implemented Oracle Utilities Customer Cloud Services ( CCS ) to enhance various aspects of its operations in the energy sector . This initiative aligns with EPE ’ s strategy to leverage technology to drive efficiency , security and customer relationships .
The adoption of Oracle CCS has a significant impact on improving customer care and billing processes . This includes streamlined billing , quicker issue resolution , and better customer communication , all of which contribute to an improved overall customer experience .
Furthermore , the ability to leverage smart meter technology is crucial for modern utilities . Smart meters provide real-time data on energy consumption , allowing EPE to make informed decisions about resource allocation , detect issues promptly , and offer customers valuable insights into their usage patterns .
“ We were fortunate to have a long-term partner like Meridian on our team for configuration of the CCS product . Their understanding of our business processes , technology and integrations was essential to delivering an effective solution for our business and our customers ,” said Terry Vicuna Manager – Customer Information Systems and Billing of El Paso Electric Company .
“ Meridian has supported the Oracle needs of El Paso Electric for eleven years and were honored to be trusted with the implementation of CCS ,” said Day Fay , COO of Meridian Integration .
Globant honored at OnCon Icon Awards 2023
Globant has won the Top 10 Operations Team award and the Top 50 Executive Team award at the 2023 OnCon Icon Awards . These prestigious awards , organized by OnCon , a renowned global organization known for events and awards in the area of business operations and leadership , are a testament to Globant ’ s commitment to excellence .
Awards at the OnCon Icon Awards are determined based on community reviews and surveys conducted within organizations . This year , a new team category was introduced , spotlighting companies with outstanding team performance . Factors considered during the voting process included the team ’ s significant impact , valuable contributions to the professional community through thought leadership and innovation in projects and exceptional leadership .
“ The OnCon Icon Awards highlight our passion to provide constant value to our customers while supporting our growth story ,” said Patricia Pomies , Chief Operating Officer at Globant . “ This recognition also reinforces our world-class Net Promoter Score , which indicates the satisfaction of our customers , and motivates us to continue reinventing the professional services industry as we co-create the future of work .”
Globant leverages a variety of technology platforms to share knowledge and improve operations . These include the Globant University initiative and StarMeUp , a tool created by its own product division , alongside Globant X , which enhances team connections . These efforts contribute to a robust organizational structure and a corporate culture that fosters engagement , innovation , and autonomy across various domains , including Studios and PODS . •
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